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Support

trio is operated by Trio Early access

The short version

  • Email us: no-reply@trio.town — for anything at all, including account, billing and security.
  • Bugs and feature requests: email us — describe what you were doing and what you expected instead.
  • Security problems: email rather than filing a public issue, so it can be fixed before it is described in the open.
  • Response time: we aim for two working days. trio is in early access and there is no formal service-level agreement.

01Before you write in

Most questions are answered faster by one of these:

02Common things

I cannot sign in. trio has three doors: GitHub, Google, and a one-time code sent to your email. If a code does not arrive, check spam for mail from no-reply@trio.town. Signing in for the first time creates the account — there is no separate registration.

A call was refused for funds. Catalog endpoints that trio serves on its own key are metered against your team's prepaid balance. Run trio balance to see it, and trio topup to add more. A new team starts with $1.00 free, and there is a default ceiling of $5 per team per day so a runaway agent cannot spend without limit.

I want my API keys removed. Deleting a tool or a secret in the dashboard removes the stored credential. To delete an entire team and everything in it, use trio org delete <slug>. If you would rather we did it, email us from the address on the account.

Something is charging more than I expected. Every metered call is recorded with what it cost. trio balance shows the ledger. If a price looks wrong, tell us the endpoint id and we will check it against the provider's own rate — the catalog's prices are read from provider rate cards and from what we observe being charged, and both can drift.

Is my data used for anything else? No. Credentials are encrypted at rest and used only to make the calls you or your team ask for. The privacy policy is the full answer.

03Reporting a security issue

Email no-reply@trio.town with the details and how to reproduce it. Please do not open a public issue first. We will confirm we received it, tell you what we found, and credit you when the fix ships if you would like us to.

04Self-hosted installations

You can also run your own registry with curl -fsSL https://trio.town/selfhost.sh | sh. We are happy to help by email, but we have no access to your deployment and cannot see its data — so please include logs and versions rather than asking us to look.

05Contact

Trio
Email: no-reply@trio.town
Service: trio.town